| Course | |||||
|---|---|---|---|---|---|
 | $99.00 L1: First-Line Management / L1: Operations and Quality COURSE OVERVIEW:
Market research tells us that for every customer complaint a business receives, many more customers have valid complaints they don't bother to tell you about. Research also shows that dissatisfied customers will tell more... | ||||
 | $99.00 L1: First-Line Management / L1: Operations and Quality COURSE OVERVIEW:
This course is designed to help first-line managers develop their skills and knowledge in the management of service delivery. Whether in the commercial or public sector, this course will provide you with the skills, knowledge... | ||||
 | $99.00 L2: Middle Management / L2: Operations and Quality COURSE OVERVIEW
As a Customer Service Manager, you will undoubtedly be tasked with maintaining, and most likely improving the quality of service in your business, or business unit. Customer demands are continually changing as markets change, and... | ||||
 | $109.00 L2: Middle Management / L2: Marketing and Sales COURSE OVERVIEW:
While attracting customers is fundamental to all growing businesses, sustainable business development and profitability will be driven by customer retention. In this course, you will learn how to analyze your customer base to... | ||||
 | $109.00 L3: Senior Management / L3: Marketing and Sales COURSE OVERVIEW:
Managing relationships with customers has become a critical organizational competency. CRM is vital for customer retention, and E-CRM has become an essential tool in customer retention, and increasingly in customer... |
