PROGRAM OVERVIEW

This is an introduction to the Global Certificate in Customer Relations Management. Customer Retention is vital for all organizations today, as the costs of customer acquisition rise within a global competitive environment. The Global Certificate in Customer Relations Management provides a comprehensive learning program focused on developing the skills and knowledge in your people in delivering quality service, and also in the practices, systems and technologies which can enable high value customer relations management.

COURSES

1. Attract and Retain Customers
2. Foundations in Customer Service Management
3. Managing Customer Relations
4. Social Media Marketing
5. Understanding Consumer Behavior

CREDENTIAL DETAILS

• LEVEL: Middle Managers and Marketing professionals
• COURSES: 5 (see course details below)
• CREDITS: 10 (100 CPD hours)
• LEARNING: 100 Hours (each course takes approx. 20 hours to complete)
• DURATION: 3 Months
• CERTIFICATION: GMA Digital Credentials

This course is part of a bundle of 6 courses - click on 'Part of bundle' to view courses and enrol.