| Course | |||||
|---|---|---|---|---|---|
 | $99.00 L1: First-Line Management / L1: Operations and Quality COURSE OVERVIEW:
Market research tells us that for every customer complaint a business receives, many more customers have valid complaints they don't bother to tell you about. Research also shows that dissatisfied customers will tell more... | ||||
 | $99.00 L1: First-Line Management / L1: Operations and Quality COURSE OVERVIEW:
This foundations course in service management (Meeting Customer Needs) is designed to help first-line managers develop their skills and knowledge in the management of service delivery. Whether in the commercial or public... | ||||
 | $99.00 L2: Middle Management / L2: Operations and Quality COURSE OVERVIEW
As a Customer Service Manager, you will undoubtedly be tasked with maintaining, and most likely improving the quality of service in your business, or business unit. Customer demands are continually changing as markets change, and... |
