| Course | |||||
|---|---|---|---|---|---|
 | $59.00 L1: First-Line Management / L1: Operations and Quality COURSE OVERVIEW:
Market research tells us that for every customer complaint a business receives, many more customers have valid complaints they don't bother to tell you about. Research also shows that dissatisfied customers will tell more... | ||||
 | $59.00 L1: First-Line Management / L1: Operations and Quality COURSE OVERVIEW:
This course is designed to help first-line managers develop their skills and knowledge in the management of service delivery. Whether in the commercial or public sector, this course will provide you with the skills, knowledge... | ||||
 | $69.00 L2: Middle Management / L2: Operations and Quality COURSE OVERVIEW
As a Customer Service Manager, you will undoubtedly be tasked with maintaining, and most likely improving the quality of service in your business, or business unit. Customer demands are continually changing as markets change, and... | ||||
 | Professional Credentials PROGRAM OVERVIEW
This is an introduction to the Global Certificate in Customer Service Management. Learn how to assess and evaluate the effectiveness of service operations, and plan for and implement service quality improvement. Learn how to... |
