Senior Management → L3: Leadership and Strategy

Developing a Balanced Scorecard


The Balanced Scorecard has been one of the most influential strategic management tools developed over the past 30 years, and has helped shaped the development of business performance management systems and approaches to the management of people, operations, customers and finance across the world.

In this course, you will learn about the strategic fit of the balanced scorecard and the core elements and practices required to successfully implement a scorecard framework within your organization. You will learn how to apply the balanced scorecard to your strategic planning and how to use the framework to map strategy and create alignment between the core drivers of performance in your business. In addition, you will learn how to develop scorecards using KRA's and KPI's and how to develop scorecards for different functional units and activities in the organization.

You will also learn about managing your scorecards using Excel and automation of the scorecard using best practice software systems. You can learn more about measuring and managing performance across the core perspectives (finance, customer and marketing, operations and people management) in the next courses in the program.
So, take the first step now and begin your balanced scorecard journey.

- Suitable For: Middle and Senior Managers and and Business Consultants
- Course Duration: 20 Hours
- Certification: Download your Certificate on completion
- Additional Resources: Download Learners manual, additional articles and worksheets.
  • Balanced Scorecards 1 - Getting Started
  • Balanced Scorecards 2 - Understanding Business Performance
  • Video - The Balanced Scorecard in Strategy Implementation
  • Balanced Scorecards 3 - What is a Balanced Scorecard?
  • Video - What is a Balanced Scorecard?
  • Video - Introducing the Balanced Scorecard
  • Balanced Scorecards 4 - Balanced Scorecard in Strategic Planning
  • Balanced Scorecards - Quiz 1
  • Balanced Scorecards 5 - The Scorecard Structure
  • Video - The Scorecard Structure
  • Video - The Balanced Scorecard
  • Balanced Scorecards 6 - Strategy Mapping
  • Video - How to Develop KPI's
  • Balanced Scorecards 7 - Measuring Performance
  • Video - What is a KPI?
  • Video - Performance Measurement - where to start?
  • Video - Strategy Mapping
  • Balanced Scorecards - Quiz 2
  • Balanced Scorecards 9 - Automating the Scorecard
  • Video - Using an MS Excel Scorecard System
  • Video - How to Create a KPI Scorecard using Excel
  • Video - Using Balanced Scorecard Software
  • Balanced Scorecards 10 - Putting the Scorecard to Work
  • Video - The BSC in Strategy Implementation
  • Balanced Scorecards 11 - The BSC and CPM
  • Video - Example CPM System
  • Balanced Scorecards - Quiz 3
  • Balanced Scorecards - Course Evaluation
  • Balanced Scorecards 12 - Wrapping-up
Completion rules
  • You must complete 90.00% of the content