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L4: Senior-Executive Management → L4: Operations and Quality

Developing Operational Excellence (4O01)


Description
COURSE OVERVIEW
Organizations need to strive for operational excellence to create value and to sustain business growth. In this course, we examine the foundations of quality improvement and the leading international frameworks for business excellence. Our focus is then on business improvement and the application of agile and other improvement principles to framing the context for improvement.

We ask you to identify an innovation of business operational improvement opportunity, and then assess its viability, before developing a plan for improvement program implementation.

DETAILS
- Suitable For: Senior Managers and Consultants
- Course Duration: 20 Hours
- Certification: Download your Certificate on completion
- Additional Resources: Download comprehensive Learners manual, additional articles and worksheets

Content
  • Operational Excellence 1 - Getting Started
  • Section 1: The Context for Operational Excellence
  • Operational Excellence 2 - The Importance of Operational Excellence
  • Video - 5 Basic Elements of Operational Excellence
  • Operational Excellence 3 - Designing Operational Excellence Strategy
  • Operational Excellence - Quiz 1
  • Section 2: Process Optimization
  • Operational Excellence 4 - Understanding Processes
  • Video - Business Process Management
  • Operational Excellence 5 - Improving Processes
  • Video - Visibility in Process Improvement
  • Operational Excellence 6 - Business Process Re-engineering
  • Video - BPR - How it works
  • Operational Excellence - Quiz 2
  • Section 3: LEAN 6-SIGMA
  • Operational Excellence 7 - Understanding LEAN
  • Video - Introduction to Lean Thinking
  • Operational Excellence 8 - Lean and the 7 Wastes
  • Video - The 7 Wastes
  • Operational Excellence 9 - Understanding 6 Sigma
  • Video - What is 6 Sigma?
  • Operational Excellence 10 - Understanding Kaizen
  • Video - Kaizen
  • Operational Excellence - Quiz 3
  • Section 4: Agile in Operations
  • Operations Excellence 11 - What is an Agile Organization
  • Video - the Agile Organization
  • Operational Excellence 12 - The 12 Agile Principles
  • Video - Agile Principles and Values
  • Operational Excellence 13 - Understanding the Agile Mindset
  • Video - What is Agile?
  • Operational Excellence 14 - Developing Agile Teams
  • Operational Excellence - Quiz 4
  • Section 5: Leading the Future
  • Operational Excellence 15 - Becoming an Agile Leader
  • Video - Agile Leadership
  • Video - Agile Leadership Assessment Tool
  • Operational Excellence 16 - Leading the Way
  • Operational Excellence 17 - Wrapping-up
  • Operational Excellence - Quiz 5
  • Developing Operational Excellence - Course Evaluation
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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