COURSE OVERVIEW

This course is designed for managers tasked with setting up teams to plan for and execute quality and business improvement projects. The course begins with an assessment of the qualities of effective team leadership, and the techniques to use to set up an effective team. We then look at the planning process for an improvement program, and then at the process of preparing the work plan, and identifying the resources to execute your plan.

We follow with this with a consideration of leadership techniques to apply in delegating work to the members of the team. We also look in some detail at the communication skills required to ensure team members know their roles and responsibilities and remain focused on the work plan. Finally, we help you assess your overall effectiveness in leading the team, and in identifying areas for improvement.

COURSE DETAILS
- Suitable For: First-Line and Middle Managers and Operations professionals
- Course Duration: 20 hours
- Certification: Download your Certificate on completion
- Additional Resources: Download Learners manual, additional articles and worksheets