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L4: Senior-Executive Management → L4: Operations and Quality

Developing Operational Excellence (4O01)


Description
COURSE OVERVIEW
Organizations need to strive for operational excellence to create value and to sustain business growth. In this course, we examine the foundations of quality improvement and the leading international frameworks for business excellence. Our focus is then on business improvement and the application of agile and other improvement principles to framing the context for improvement.

We ask you to identify an innovation of business operational improvement opportunity, and then assess its viability, before developing a plan for improvement program implementation.

DETAILS
- Suitable For: Senior Managers and Consultants
- Course Duration: 20 Hours
- Certification: Download your Certificate on completion
- Additional Resources: Download comprehensive Learners manual, additional articles and worksheets

Content
  • Section 1: Understanding Quality in Operations
  • Developing Operational Excellence 1 - Getting Started
  • Video - The Importance of Quality
  • Reviewing Operations 2 - Understanding Operations Management
  • Developing Operational Excellence 2 - Understanding Quality Management
  • Video - BMW Quality Management
  • Managing Business Improvement 6a - Quality Awards.
  • Developing Operational Excellence 3 - Understanding Quality Standards
  • Video - A Handy Guide to Quality
  • Developing Operational Excellence 4 - Customers and Quality
  • Developing Operational Excellence - Quiz 1
  • Developing Operational Excellence 5 - Total Quality Management
  • Video - Introduction to TQM
  • Developing Operational Excellence 6 - The Costs of Quality
  • Developing Operational Excellence - Quiz 2
  • Section 2: Understanding Business Excellence
  • Developing Operational Excellence 7 - Business Excellence Frameworks
  • Reviewing Business Performance 4 - Business Excellence 1
  • Reviewing Business Performance 5 - Business Excellence
  • Section 3: Understanding Quality Improvement
  • Developing Operational Excellence 8 - Understanding Processes
  • Developing Operational Excellence 9 - Process Improvement
  • Developing Operational Excellence 10 - Business Process Re-engineering
  • Developing Operational Excellence - Quiz 3
  • Section 4: Understanding LEAN 6-Sigma
  • Section 5: Driving Operations Excellence
  • Developing Operational Excellence 11 - Agile Operations
  • Developing Operational Excellence 12 - Identifying Improvement Opportunities
  • Developing Operational Excellence 13 - Opportunity Analysis
  • Developing Operational Excellence 14 - The Improvement Plan
  • Developing Operational Excellence 15 - Wrapping-Up
  • Developing Operational Excellence - Quiz 4
  • Developing Operational Excellence - Course Evaluation
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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