L4: Senior-Executive Management → L4: Operations and Quality

Reviewing Business Performance (4O02)


Description
COURSE OVERVIEW

Most organizations will have varying levels of business performance information, and many will have sophisticated Business Intelligence systems which provide dynamic performance information flow to inform and support business decision making. However, all organizations will need at one time or another to formally review business performance, and in particular, prior to the development or renewal of strategic plans. Many organizations will apply business excellence frameworks on which to measure overall organizational performance and to create the foundations for continuous business improvement.

This very comprehensive course introduces various frameworks for reviewing and modeling business performance, and provides you with a wide range of analysis tools to review performance across the key areas of the business and to prepare for the roll-out of a performance review in your organization

DETAILS
- Suitable For: Senior Managers and Consultants
- Course Duration: 20 Hours
- Certification: Download your Certificate on completion
- Additional Resources: Download comprehensive Learners manual, additional articles and worksheets

Content
  • Reviewing Business Performance 1 - Getting Started
  • Reviewing Business Performance 2 - Understanding Business Performance
  • View - Introduction to BPM
  • Reviewing Business Performance 3 - Business Excellence 1
  • Video - Introduction to the Baldridge Award
  • Reviewing Business Performance 4 - Business Excellence 2
  • View - EFQM Excellence Model
  • Reviewing Business Performance 5 - Business Excellence Audit
  • Reviewing Business Performance - Quiz 1
  • Reviewing Business Performance 6 - Reviewing Financial Management
  • Video - How to analyze your financial performance
  • Reviewing Business Performance 7 - Financial Performance Measures
  • Reviewing Business Performance 8 - Reviewing Operations Management
  • Video - Operational Excellence Index (McKinsey)
  • Reviewing Business Performance 9 - Operations Performance Measures
  • Reviewing Business Performance 10 - Reviewing Sales and Marketing Management
  • Reviewing Business Performance 11 - Sales and Marketing Measures
  • Reviewing Business Performance 12 - Reviewing H-R Management
  • Video - Jack Welch on Human Resources Management
  • Reviewing Business Performance 13 - Human Resources Measures
  • Reviewing Business Performance - Quiz 2
  • Reviewing Business Performance 14 - Planning a Review Program
  • Reviewing Business Performance 15 - Reporting and Reviewing Results
  • Reviewing Business Performance 16 - Using Graphical Information
  • Reviewing Business Performance 17 - Wrapping-up
  • Reviewing Business Performance - Quiz 3
  • Reviewing Business Performance - Course Evaluation
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever