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L3: Senior Management → L3: Operations and Quality

Managing Quality Improvement (3O04)


Description
COURSE OVERVIEW
Most medium and larger organizations today will have well established Quality management systems. Most managers will be aware of them although few will have in depth knowledge of how they work, and their relative effectiveness in promoting productivity and portability. Yet, the purpose of all Quality Assurance and Control systems is to contribute towards the overall value creation for shareholders and stakeholders: not to simply ensure compliance with industry and norms and practices.

The introduction of a continuous improvement culture is the key to long term success in today’s manufacturing and services environments. Such a culture requires leadership, resourcing and continuous nurturing. As a leader, you can gain substantial traction in your career if you can demonstrate success with the application of these principles, and in the successful execution a business improvement program.

This comprehensive course will provide you an insight into all the key concepts used by specialists in Continuous improvement, and enable you to successfully lead business improvement initiatives, and help build a continuous improvement culture in your organization.

COURSE DETAILS
- Suitable For: Middle and Senior Managers
- Course Duration: 20 Hours
- Certification: Download your Certificate on completion
- Additional Resources: Download Learners manual, additional articles and worksheets

SEE COURSE EXCERPT BELOW:

Content
  • Managing Improvement 1 - Getting Started
  • Video - The Importance of Quality
  • Section 1: Understanding Quality
  • Managing Improvement 2 - Understanding Quality
  • Video - A Handy Guide to Quality
  • Managing Improvement 3 - Understanding Quality Standards
  • Video - BMW Quality Management
  • Managing Improvement 4 - Customers and Quality
  • Quality Management - Quiz 1
  • Section 2: Understanding Quality Improvement
  • Managing Improvement 5 - Total Quality Management
  • Video - Introduction to TQM
  • Managing Improvement 6 - Quality Awards
  • Managing Improvement 7 - The Costs of Quality
  • Quality Management - Quiz 2
  • Quality Improvement - Quiz 2
  • Managing Improvement 8 - Benchmarking and Quality
  • Managing Improvement 9 - Understanding Processes
  • Video - Business Process Management
  • Section 3: Applying Quality Improvement Techniques
  • Managing Improvement 10 - Process Improvement
  • Managing Improvement - Quiz 1
  • Managing Improvement - Quiz 3
  • Managing Improvement 11 - Leadership in Quality Management
  • Managing Improvement 12 - Understanding Kaizen
  • Video - Kaizen
  • Managing Improvement 13 - The Improvement Plan
  • Managing Improvement 14 - Wrapping - Up
  • Quality Improvement - Quiz 2
  • Quality Improvement - Quiz 3
  • Managing Improvement - Quiz 4
  • Managing Improvement - Course Evaluation
Completion rules
  • You must complete 90.00% of the content
  • Leads to a certificate with a duration: Forever
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