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L1: First-Line Management → L1: Operations and Quality

Solving Problems at Work (1O02)


Description
COURSE OVERVIEW:

In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small.

Designed for anyone responsible for resolving issues quickly, this Course in the Problem Solving Program will provide an overview of the entire creative problem solving process, as well as introducing key problem solving tools that you can use every day.

You will learn how to apply a range of techniques to define problems, identify root causes, and identify and analyze potential solutions to determine their efficacy. This includes learning how to use a number of risk and costs benefits analysis techniques. You will also learn how to plan for the successful implementation.

COURSE DETAILS
- Suitable For: First-Line and Middle Managers
- Course Duration: 20 Hours
- Access Duration: You will have access to your course for 90 days from date of purchase
- Certification: Download your Certificate on completion
- Additional Resources: Download Learners manual, additional articles and worksheets

Content
  • Solving Problems at Work 1 - Getting Started
  • Section 1: Problem Solving Methodology
  • Solving Problems at Work 2 - The Problem Solving Method
  • Solving Problems at Work 3 - Problem Definition
  • Solving Problems - Quiz 1
  • Section 2: Problem Analysis
  • Solving Problems at Work 4 - Information Gathering
  • Video - 7 Step Problem Solving Method
  • Solving Problems at Work 5 - Root Cause Analysis
  • Video - Create a Cause-Effect Diagram
  • Solving Problems at Work 6 - Generating Solutions
  • Solving Problems at Work 7 - Breakthrough Thinking
  • Video - The 5 Monkeys Experiment
  • Solving Problems at Work 8 - The Six Thinking Hats
  • Solving Problems - Quiz 2
  • Section 3: Resolving Problems
  • Solving Problems at Work 9 - Solution Options
  • Video - Project Cost-Benefit Analysis
  • Solving Problems at Work 10 - Selecting the Solution
  • Solving Problems at Work 11 - Risk Analysis
  • Solving Problems at Work 12 - Solution Implementation
  • Solving Problems at Work 13 - Monitoring Project Progress
  • Solving Problems at Work 14 - Wrapping-Up
  • Solving Problems - Quiz 3
  • Solving Problems at Work - Course Evaluation
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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